Zoom Broadband

Anyone else having problems with Zzoomm broadband lately ?

Our connection has been a bit haphazard recently, with the internet cutting off at random times for a  few minutes. And this morning I've had it cut out about three times.

I did see someone in the Henley Standard complaining about their service a few weeks ago.

Wondering if it's a common thing in Shiplake, where a lot of houses signed up to Zzoomm.

Or is it just an issue with our router ?

Posted by: Laurence Manly | 24/08/2026 12:56 pm

We have lost connection completely, our router is constantly red since Saturday night power cut. No helpline working on Sundays . First thing on Monday morning, I tried on the phone help , no joy. They promised an engineer visit to be booked in the next few days. 
On their website there is a notice 

Scheduled Maintenance

Emergency Maintenance - Nationwide Scheduled for Aug 25, 2026 02:00-04:00 BST

Update - We will be undergoing scheduled maintenance during this time.

Aug 24, 2026 - 12:08 BST

Update - We will be undergoing scheduled maintenance during this time.

Aug 24, 2026 - 12:02 BST

Scheduled - We're carrying out emergency maintenance on our network. This means some customers may experience service interruption of up 5 minutes on 25 August 2026 whilst we work to resolve a fault within our network.

Aug 24, 2026 - 12:01 BST

well 5 min interruption looks like a few days for me... 

I hope it will get back up and running soon. 
figen 

Posted by: Figen Whittick | 24/08/2026 8:36 pm

Hi

We are on Northfield Av just next to Manor Wood Gate. We've been having issues over the past month. My neighbour opposite has t had any issues. 
I've been in touch with Zzoomm on 3 occasions and they've advised me that they have made changes and all should be good. All has been good for the past week. 
I had to push Zzoomm customer service hard before they started to take me seriously. Initially I got the usual advice to re-boot etc and wait 24 hours. 

Posted by: Andrew Ramsbottom | 24/08/2026 4:51 pm

Hi Lawrence

same symptoms in Manor Wood Gate, so it's clearly a problem- random while watching TV at night and throughout the day some downloads are slow to start - so a quality and consistency issue

KR Mel Porter

Posted by: Mel Porter | 24/08/2026 4:15 pm

Hi Lawrence

we have had several problems in Station Rd and in our Station Rd what's app group several people have been having the same problems you describe. Ours was fine all morning for meetings today but as you described, it can be completely random and into evening too when it's affected the TV

We have complained to Zzoom and encourage you to too, then they know there is quite a problem here rather than it being an isolated one.

Hopevully this will get resolved asap.

Sally 

Posted by: Sally Greenfield | 24/08/2026 1:53 pm